Wale Goodluck, Corporate Service Executive for MTN Nigeria has announced the network’s commitment towards improving its quality of service (QoS). He said this at the recently held 76th Telecoms Consumer Parliament organised by the Nigerian Communications Commission (NCC) in Lagos.
Goodluck said: “As service providers, we want to say that NCC has a great role to play and I am glad they are living up to expectations. We will definitely begin to see improvement in our services soon.’’
He noted that Nigeria was still far from achieving the best quality broadband in spite of efforts by NCC and the other service providers.
Concerning unsolicited messages, he said the network is making efforts to address subscribers’ concerns.
“MTN has put in place measures to tackle unsolicited messages at an ungodly hour,’’ he said.
Also speaking, Consumer Manager, Airtel, Mr. Ibe Nwandu, said the network had established an anti-spam network with which customers could activate the do-not-disturb option and consequently receive no message.
He also enlightened subscribers on data consumption of some smartphones in the market.
“Some of these smart phones that customers are purchasing are actually working against them if not properly used. You should switch off data that you do not want to use so as to prevent depletion your funds,’’ Nwandu said.
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