Ericsson has penned a three-year managed services agreement with Vodafone Egypt that will see the latter obtain field maintenance services and improve the quality of its network in the greater Cairo area.
This is the first time Vodafone Egypt will be outsourcing its network field services, and enhance the quality of its network in an effort to bring the latest services to Vodafone subscribers.
Osama Said, chief technical officer at Vodafone Egypt, said: “Ericsson has proved to be a steadfast partner throughout our years of partnership. With this agreement, we aim to achieve world class network quality with the most innovative solutions that best serve our customers’ needs.”
With more than 36.3 million customers subscribed to its services, Vodafone Egypt’s newest partnership with Ericsson will see the company support the country’s National ICT Strategy. Vodafone Egypt will improve the quality of its network in the greater Cairo area using Ericsson’s state-of-the-art technologies and innovations to achieve operational efficiency and boost network availability.
Rafiah Ibrahim, head of Ericsson Region Middle East, said: “Globally, Ericsson has signed more than 300 managed services contracts in more than 100 countries. By offering managed services to Vodafone Egypt, we aim to improve Vodafone’s network availability and quality through the use of our innovative technologies, enabling the Egyptian community to advance into the Networked Society future where everything that can benefit from connectivity will be connected. It is our privilege to handle this project for Vodafone Egypt.”
Ericsson Egypt is Vodafone Egypt’s incumbent supplier and initial turnkey provider, with a partnership that dates back to 1998.